HR Retainer Service Case Study

Client sector: Charitable Services
Number of employees: 12
Location: Newport, South Wales

Issue to be resolved:

The charity believed that an employee had been sending emails containing client information to their home email address. Not only was this against organisation policy, it was also strongly suspected that confidential information was being leaked to external third parties.

The organisation had instigated disciplinary proceedings, but this had lead to the employee being signed off with stress. They had no idea how to manage the situation or resolve it.

 

My initial actions:

I reassured the business that this situation is actually very common. It wasn’t that they were managing their people badly, or that they had a particularly difficult employee.

 

The priority was to encourage the employee to return to work.

casestudy3-image-bar

Dealing with the disciplinary

There were two parts to this:

What happened

The employee returned back to work quickly, and the disciplinary was dealt with promptly. In fact, it turned out that the charity’s assumptions were incorrect and the employee was not found to have been doing anything wrong.

Almost a year later they are one of the top performing employees in the organisation. They felt they had been treated fairly and professionally, and have continued to work to the highest level.

The organisation felt empowered to deal with the disciplinary process and saw the benefit of obtaining an objective viewpoint. aible has continued supporting them and during the past year the organisation has grown substantially. There has been a move to a bigger office, performance has improved, and most importantly, the employees are happy to come into work and are loyal to the organisation.

Scroll to Top